IT Field Support Coordinator

IT Field Support Coordinator

Location: Herzliya

Role Overview: We are seeking a proactive and organized IT Field Support Coordinator to join our IT operations team. This role is ideal for a tech-savvy individual who not only delivers hands-on support but also takes ownership of team coordination, performance monitoring, and asset management. This individual will act as the operational lead for a team of four field support contractors, ensuring smooth day-to-day execution and continuous improvement.

Key Responsibilities:

• Operational Coordination & Leadership: Act as the primary point of contact for the field support team’s daily activities, coordinate task assignments, shift coverage, and workload balancing across the team. Monitor team performance and drive accountability through KPIs and service metrics. Serve as the liaison between the field support team and IT foundation site lead. Identify process gaps and propose improvements to enhance service delivery.
• IT Field Support: Provide Tier 1 and Tier 2 support for end-user hardware, software, and connectivity issues. Oversee deployment, configuration, and recovery of IT assets (laptops, peripherals, mobile devices) while also executing hands-on tasks. Support onboarding/offboarding processes in collaboration with HR and IT teams.
• Inventory & Asset Management: Maintain accurate records of IT stock levels, asset assignments, and procurement needs. Coordinate with procurement and vendors to ensure timely replenishment of IT supplies. Ensure compliance with asset lifecycle policies and security standards.

Qualifications:

• 3+ years of experience in IT support, with at least 1 year in a coordination or lead role.
• Strong technical knowledge of Windows, Office 365, and common enterprise tools.
• Knowledge of network devices and audio-video systems.
• Experience with ITSM tools (e.g., ServiceNow, ADO).
• Excellent organizational and communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Fluent in English and Hebrew.
• Driving license.

Preferred Attributes:

• Experience working in a regional or global IT environment.
• Familiarity with ITIL practices.
• Strong interpersonal skills and a collaborative mindset.